Banana

Company Name : Hallie

Owner : 김남기

Business Number : 776-34-01509

Telemarketing Number : 2025-충남서산-0276

Phone : 010-9037-1943

Email : hallie7530@gmail.com

Address : 충남 서산시 해미읍 한서1로 46

- If the product differs from the description or advertisement, or if there is a defect such as wrong delivery, damage, or expiration, you can request an exchange or refund within 3 months from the date of receipt.

- To verify defects, please take photos of the issue and contact customer service.

- For issues that can be checked immediately upon receipt (missing items, damage, etc.), contact within 7 days for processing.

- Even if there are no defects, unopened and unused products can be exchanged or returned within 7 days of receipt.

- Compensation for other product defects is handled according to the Consumer Dispute Resolution Standards (KFTC).

- Fresh/refrigerated/frozen foods may not be returned or exchanged for personal reasons.

- Products contaminated or damaged due to improper storage cannot be returned.

- Products that have been used or partially consumed cannot be returned.

- Products whose packaging has been opened and used, making resale impossible, cannot be returned. (Opening to check contents is an exception.)

- Products that have significantly lost value over time and cannot be resold cannot be returned.

- If a defect or wrong delivery is confirmed, the seller bears the return shipping cost.

- For returns due to personal reasons, a restocking fee of ₩6,000 may apply, and the return shipping cost is borne by the customer.

- Exchanges and returns are processed individually after prior notice to customer service.

- If returned without prior notice, exchange or refund may be restricted.

- Return address: 394-35 Wanchang-dong, Seo-gu, Incheon

- You can cancel your order directly in [Order List > Order Details].

- If the order is [In Delivery], cancellation is not possible; you must process it through a return request. (Some products may be restricted.)

- For help with order cancellation or return requests, please contact customer service.

- Refunds are processed based on the payment amount within approximately 3 business days.

- Restoration of points or coupons may vary depending on the terms of each benefit.

- Refund timing may vary depending on the payment method and agency policy; contact the payment agency for details.