Shipping, Exchange and Refund Policy

Shipping Information

Courier: Hanjin Express
Delivery Time: Orders are usually delivered within 1-2 days from the order date.
Shipping Fee: KRW 4,000
Free Shipping: Free shipping on all products over KRW 40,000

If the product differs from the description or advertisement, or if there is a defect such as wrong delivery, damage, or expiration, you can request an exchange or refund within 3 months from the date of receipt.
To verify defects, please take photos of the issue and contact customer service.
For issues that can be checked immediately upon receipt (missing items, damage, etc.), contact within 7 days for processing.
Even if there are no defects, unopened and unused products can be exchanged or returned within 7 days of receipt.
Compensation for other product defects is handled according to the Consumer Dispute Resolution Standards (KFTC).

Fresh/refrigerated/frozen foods may not be returned or exchanged for personal reasons.
Products contaminated or damaged due to improper storage cannot be returned.
Products that have been used or partially consumed cannot be returned.
Products whose packaging has been opened and used, making resale impossible, cannot be returned. (Opening to check contents is an exception.)
Products that have significantly lost value over time and cannot be resold cannot be returned.

If a defect or wrong delivery is confirmed, the seller bears the return shipping cost.
For returns due to personal reasons, a restocking fee of ₩6,000 may apply, and the return shipping cost is borne by the customer.
Exchanges and returns are processed individually after prior notice to customer service.
If returned without prior notice, exchange or refund may be restricted.
Return address: 394-35 Wanchang-dong, Seo-gu, Incheon

You can cancel your order directly in [Order List > Order Details].
If the order is [In Delivery], cancellation is not possible; you must process it through a return request. (Some products may be restricted.)
For help with order cancellation or return requests, please contact customer service.

Refunds are processed based on the payment amount within approximately 3 business days.
Restoration of points or coupons may vary depending on the terms of each benefit.
Refund timing may vary depending on the payment method and agency policy; contact the payment agency for details.

Some products in the online mall are sold by individual sellers on the Hallie marketplace.
Hallie acts as an intermediary for online transactions and is not the seller.
Responsibilities for transactions rest with each seller.